Complaint Policy

Your feedback matters to us

AXA Middle East is committed to providing You with an exceptional level of service and customer care. We do realize that things can sometimes go wrong, and when this happens, We would like to hear about it.

Our Promise to you

  • We will acknowledge complaints promptly.
  • We will investigate quickly and thoroughly.
  • We will contact You if necessary, to better understand your complaint.
  • We will do everything possible to resolve Your complaint.
  • We will learn from Our mistakes.
  • We will use the information from complaints to continuously improve Our service.

To help us assist You, We request that you attach relevant supporting documents if You deem it necessary;

We would like to assure You that all matters are dealt with seriously, impartially and in a confidential manner.

Your complaint can be made in any of the following ways:

In these situations, and on Your behalf, the complaint will be registered by Our Complaints Officer and a Reference Number will be generated and immediately provided to You which should be quoted in all future communications.

Post a Complaint:

If you have encountered a problem or have any concerns, we would like to hear from you. AXA ME has established a process for dealing with customer complaints or feedback.


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